Mission Support Coordinator (Full-Time) – Office of the Archbishop-COO

General Description

The Mission Support Coordinator will navigate issues and inquiries from RCAN (Roman Catholic Archdiocese of Newark) entities, ensuring their timely and effective resolution. The position requires a detail-oriented, customer-focused candidate who can manage multiple responsibilities in a dynamic environment. This position reports to the Director of Strategic Projects.

Qualifications/Skills

• Previous experience as a Customer Service Representative or similar role.
• Strong communication skills, both written and verbal.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Ability to work under pressure and handle potentially difficult or sensitive issues in a professional manner.
• Active listening, empathy and patience in dealing with customer inquiries and issues.
• Conflict resolution skills or ability to manage difficult conversations.
• Knowledge and understanding of the Roman Catholic Church, and the structure and ministries at the Archdiocesan Pastoral Center a plus.

Education and/or Experience

• High school diploma required; Associate’s or Bachelor’s degree preferred.
• 2-5 years of experience in customer service, operations, or a related field.
• Microsoft Office 365 proficiency (Outlook, Teams, Excel, Word, PowerPoint).
• Experience with Microsoft Dynamics 365 CRM or similar customer relationship management software a plus.
• Bilingual (Spanish) a plus, with preference given to conversational or fluent proficiency.

To view the full position description and/or apply, please click here.